Terms & Conditions

Majestic Transportation Services & Limo Inc.

  1. Pickup Services

1.1 Curbside Pickup
Unless otherwise requested for inside pickup, curbside pickup is the default method. Upon your arrival, you will receive an automated text message containing the chauffeur's name and contact information. When you are prepared to leave, please contact the chauffeur directly. The chauffeur will arrive at the curbside within 5-10 minutes. If you do not receive the automated text message, please call our toll-free customer support at 1-877-811-8400, and an operator will assist you in locating your chauffeur.

1.2 Inside Pickup
For inside pickups, the chauffeur will meet you at the gate with a sign displaying your name. An additional charge of $25 will be incurred for this service. It is imperative for passengers who have requested an inside pickup to look for their name on a card displayed by the chauffeur.

  1. Flight Adjustments and Delays

2.1 Free Wait Time
For domestic flights, passengers will receive 30 minutes of free wait time; for international flights, the free wait period extends to one hour. Once the free wait time has elapsed, additional waiting will be charged at the vehicle’s hourly rate.

2.2 Flight Diversions
If your flight is diverted, you may choose to have the original chauffeur wait at the location or release the first car and request a new car upon landing. Opting to wait is generally less costly.

  1. Non-Airport Pickups

All scheduled non-airport pickups require passengers to be readily available at the designated time. If you do not see your chauffeur, please contact our office immediately at 1-877-811-8400 for assistance. Passengers are advised against leaving the pickup location prematurely to avoid a no-show fee.

3.1 Lost or Damaged Items
Majestic is not responsible for lost or damaged baggage, personal belongings, or any items left in the vehicle. It is the client’s responsibility to ensure they have all their belongings before exiting the vehicle. Items left in the vehicle that require return will incur a standard fare charge.

3.2 Vehicle Damage
Clients are responsible for any damage caused to the vehicle during their use, including damages from food consumption, illness, or any misuse.

  1. Waiting Time Charges
    After the initial 15-minute grace period, waiting time will be charged in 15-minute increments at the prorated hourly rate.
  2. Holiday Surcharge
    A holiday surcharge applies on Christmas Eve (from 4 pm), Christmas Day, Easter Sunday, New Year's Eve (from 4 pm), New Year's Day, Independence Day, Memorial Day, Labor Day, and Thanksgiving Day.
  3. Cancellation Policy

6.1 Limos, Vans, and Larger Vehicles
No charge for cancellations made 30 days prior to the trip date. A 25% deposit is non-refundable.

6.2 Sedan and SUV
No charge for cancellations of reservations made 24 hours in advance. Cancellations for same-day reservations are not accepted, and you will be charged the full fee. Please note that cancellations via email are not accepted; all cancellations must be made by phone. For after-hours assistance, please press 0 to speak to an operator.

  1. Rate Changes
    Rates are subject to change without prior notice.

Office Hours
Monday to Friday: 9 AM to 6 PM
Saturday and Sunday: 10 AM to 4 PM

By utilizing our services, you agree to the terms outlined above.

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