What are your operating hours?

Our Office Hours are 9 AM to 9 PM Monday through Friday and 10 AM to 4 PM Saturday and Sunday. We Provide 24-hour, 7-day-a-week service. Between 9 PM and 9 PM, our overnight dispatch team will take care of your needs.

How much notice do you need for a reservation?

We normally require a 24 Hour Notice for Sedans and 48 Hours for larger vehicles. We will try our best to provide you with service even if less than 24-hour notice is given.

What Areas Do you Serve?

We primarily offer Hudson Valley limo service, but we also serve Dutchess County, Orange County, Fairfield County, Westchester County and more. Our service area continues to expand.

What is your cancellation policy?

Limos, Vans, and Larger Vehicles:
Cancel your reservation up to 30 days before your trip without any charge. However, the initial 25% deposit is non-refundable.

Sedans and SUVs:
You can cancel your booking without a charge if you do so at least 24 hours before the scheduled pickup time. Reservations made on the same day are final and cannot be canceled; a 100% cancellation fee will apply.

Important Note:
All cancellations must be communicated by phone. We do not accept cancellations via email. To cancel after hours, please press '0' to speak to an operator. Our office hours are from 9 AM to 6 PM, Monday to Friday, and from 10 AM to 4 PM on Saturday and Sunday.

How do I get a receipt?

To request a receipt, please get in touch with our office at 845-782-5552 or email us at majestic@mtslimousine.com.

Why is the amount charged different from the amount I was quoted?

Quoted rates are all-inclusive. Additional stops or overtime may incur extra tolls or parking fees, added after your trip.

Where will I be met at the airport?

Curbside Pickup:
This is our default pickup method. Upon landing, you will receive an automated text message with your driver's name and phone number. When you are ready, call the driver, and they will meet you at the curb within 5-10 minutes. If you do not receive a text, please get in touch with us toll-free at 1-877-811-8400, and an operator will assist you in locating your driver.

Inside Pickup:
Our chauffeur will meet you at the gate with a sign bearing your name for a more personalized service. This service incurs an additional fee of $25. Passengers who opted for inside pickup should look for their name on our welcome card. If you miss your flight or cannot find your driver, please call us immediately to avoid no-show charges. While we monitor all incoming flights, please note that we are not responsible for issues caused by flight diversions, customs, or baggage delays.

Are pets allowed inside the vehicles?

Yes, pets are permitted in the vehicles for an additional fee. Please inform us when booking if you will be traveling with a pet.

How can I contact my chauffeur?

Upon landing, you will receive an automated text message containing your chauffeur’s contact information. You can directly call your chauffeur through this number.

What kind of training do your chauffeurs go through?

Our chauffeurs undergo rigorous screening, including background checks and random drug tests. They also complete one month of training and spend two weeks riding along with senior drivers before starting independently.

I want to make changes to my booking. What should I do?

Please call our office directly for changes within 24 hours of your scheduled service. For changes further in advance, you can email us at majestic@mtslimousine.com.

Is there any charge for an additional stop?

Yes, any additional stops not pre-discussed during the booking will incur extra fees, unless the service is booked on an hourly basis where stops are included.

Is there a fee for waiting periods?

We offer free waiting time for airport pickups: 30 minutes for domestic flights and 1 hour for international flights. After these periods, waiting time will be charged according to the vehicle's hourly rate. We are not responsible for delays caused by external factors such as airline or traffic issues.

Non-Airport Pickups

For non-airport pickups, passengers should be ready outside at the scheduled time. If you do not see your driver, call us immediately at 1-877-811-8400 to avoid a no-show fee. We do not assume responsibility for lost or damaged items left in the vehicle. Clients are advised to check their belongings before exiting.

Holiday Surcharge

We apply a holiday surcharge on certain dates: Christmas Eve, Christmas Day, Easter Sunday, New Year's Eve, New Year's Day, Independence Day, Memorial Day, Labor Day, and Thanksgiving Day.

When do I get charged for my service?

Charges are applied for sedans and SUVs 24 hours before the trip. A 25% deposit is required at booking for larger vehicles, and the balance is due 30 days before the trip.

What if my flight is delayed?

We actively track all incoming flights to adjust for any delays. However, if you miss your connection or your flight is canceled or changed, it's important that you notify us immediately.

Flight Diversions: If your flight is diverted, you have two options:

Have the original chauffeur wait for you at the original location.
Release the first car, pay the full price, and request another car when you land. Often, having the driver wait is more cost-effective.

Frequently Asked Questions