The duty of care refers to the responsibility of each person to do everything within their power to ensure a safe and healthy environment.

The law requires that every business needs to take reasonable steps to ensure the safety of all employees, and they are obliged to observe a reasonable standard of care.

In the ground transportation industry business that offers chauffeured services must always find ways that assure their customers that the safety is their number one concern. For this reason, as a ground transportation company that offers chauffeured services, Majestic adhered to the highest safety standard.

Since our inception, we understood that being in this industry, offering these services involves a lot of responsibility. We can’t become number one if you do not take care of our employees and customers. We can’t become a leader if our customers doubt the safety of our services. For all of the above reasons and much more, we prioritized our number one duty, to care for everyone that establish contact with our services and to act in our community best interests, never endangering any.

First, we took care of our employees by offering them an organizational culture that will constantly help them to grow, by implementing a Code of Conduct that compels us to put their needs and well-being above our businesses.

Then we constantly take care of our customers. Not only offering them a safe and a well maintain fleet but by implementing rules that our employees must abide.

To address both security and duty-of-care best practices, Majestic Car and Limo employs an extensive process for vetting drivers. This process includes appropriate licensing, registration, background checks, and employment history verifications. Our drivers are fully insured, with a high minimum per accident coverage. For additional security, we send automated text messages to our passengers with links to their drivers’ name, picture, car details, and real-time GPS-enabled maps of the current vehicle location.

Licensing and Background Checks

All drivers must be properly registered, with licenses in good standing with local authorities.

All vehicles are required to have proper markings per local regulations. All drivers also undergo exhaustive background checks via local authorities.

Screening of Vehicles and Drivers

Our drivers are required to have a minimum of two years’ prior commercial driving experience, coupled with a flawless driving record, and our fleet of vehicles is regularly inspected to ensure quality and cleanliness.

Our Chauffeured Transportation Training Program

We carefully pick each of our Chauffeurs from an applicant pool based on their driving record, customer service experience, and desire to exceed expectations. Our applicants are carefully screened to ensure they have a clean criminal record before a formal employment offer is extended. Once Chauffeurs join our team, we conduct extensive, ongoing training on defensive driving techniques, customer service, client confidentiality, and safety.

Customer Data Protection and Privacy

Majestic takes the security of customer data seriously. That means our systems have been found to meet a rigorous list of requirements that ensure our customer data is protected during processing, transmission, and storage in our secure data storage environment.

We constantly seek to ensure the highest standards of quality in all of our services, on adhering to all standards for quality and safety. We adhere to the highest standards of ethical conduct throughout our business. We care about your safety.

Rely on Majestic Transportation Service

When you need reliable transportation in the Hudson Valley, New York region, call Majestic Transportation Services. Our licensed company only hires drivers that pass rigorous background and drug testing. We strive to be your source for safe and modern transportation services.

Contact us today to arrange your transportation and luxury car service.

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Passenger Security is one of the most important things Majestic Transportation offers to its customers. Our risk management procedures, safety and security policies far exceed anything our competitors offer, at exceptional standards, all of it to ensure one thing: Duty of Care. A code that should always be respected because when it comes to human lives, no detail can be overlooked, and that’s why we take DOC seriously.

Kevin Iwamoto, Senior Consultant at Goldspring Consulting recently spoke at the 2016 GBTA Convention in Denver, sharing his concerns on the importance of DOC for meetings and events, what duty of care means and what specifically applies to meeting and event leaders as part of their onsite planning responsibilities.

During the panel session, there have been shared some best practices, which we want to share with you first of all because sharing is caring and, as Kevin says, Duty of care in today’s world is not a “nice to have,” it’s a must­-have.

1. Make sure your third-­party risk ­management partner (e.g., iJet, iSOS, travel ­management company, venues, etc.) can provide services to all types of travelers (staff, volunteers and other non-­employees) and sort by group for reporting needs and accurate tracking. I would also include pre-­trip “know before you go” communications to travelers booked to visit a mid-­ to high-­risk area.
2. Institute an emergency response plan for international travel, covering all contingencies, including military action, political unrest and natural disasters. It is our responsibility ­­ and smart business ­­ to safely bring home every employee and contractor when we ask them to go abroad to further the corporate mission. Don’t forget to include your key suppliers in the design of your company’s plan.
3. Have a good communication plan set up for your travelers. Keep it simple and clear, so should a trip go awry, they know who to call for what. Incorporate info into a mobile app and laptop­-static document that doesn’t require the Internet to access. If possible, use one main link to provide immediate access to protocols so there’s no need for phone numbers and multiple other links.
4. Educate your travelers through policies, smart communications, web pages, special alerts, etc.
5. Ensure that travelers understand pertinent details, particularly if a trip is rescheduled or the airlines take over their flight reservations. Your traveler-­tracking program is only as good as the integrity of the booked data. When not communicated to the travel or meetings manager, changes to itineraries can handicap the ability to be effective.
6. Be ready for the unexpected. International travel isn’t business as usual. Researching what resources are available in the event of an emergency is important, as is advising travelers to review their insurance coverage and other services to ensure they are available. Pre-­trip planning and advisory communications also are key.
7. Ensure you have the financial means and proper form of payment so you could purchase a large volume of tickets, hotel rooms, charter flights or other arrangements at a moment’s notice in case of mass attendee evacuations.
8. Have a team approach. When it comes to risk management and duty of care, it’s best to have all stakeholders involved ­­ including travel, security, HR, senior management and risk staff. You also should seek an integrated solution that encompasses all your travelers’ needs while emphasizing that everyone, from senior management to employees, have duty-­of-­loyalty responsibilities for traveler safety and well-being. Everyone should be equally made aware of status updates and emergency situations. Make sure that all staff contact information is kept up-­to-­date with regularity.

This article originally appeared in Meetings & Conventions Magazine on September 28, 2016. For more information, click here.

Majestic believes that consistency is the primary element to not only outperforming our competition, but also constantly evolving and improving.

Majestic Transportation Services & Limo, Inc. provides prompt and professional transportation services to clients in the Hudson Valley region, 24 hours a day, 7 days a week. We are licensed by the Westchester Taxi & Limousine Commission, as well as NYDOT and USDOT, and we accept all major credit cards. Our drivers pass rigorous background and drug testing before training. When it comes to courteous, reliable transportation in the Hudson Valley, NY region, Majestic is the most trusted name.

Contact Majestic Transportation Services today to discuss transportation for your next event!

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